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Store and Retail Operations Management

This course provides a practical understanding of store and retail operations, covering inventory management, merchandising, customer service, sales processes, store layout, and daily operational activities. Learners will develop the skills needed to efficiently manage retail stores, enhance customer experiences, and improve overall business performance.

Duration

Skill Level

Advance

Category

Management And Finance

Overview

Managing the Store and Retail Operations module focuses on the retail store operations that offer valuable skills and insights that can greatly benefit students' careers, whether they choose to work in retail, entrepreneurship, or other sectors. This module is divided into 5 parts, where the students will learn about store design, store layout, store management responsibilities, merchandise presentation techniques and day-to-day activities of retail store business like sales, inventory, customer service, staff management, and store maintenance that helps in running the store business smoothly and efficiently.


Outcomes

  • Students will understand the roles and responsibilities of managers while managing the stores and how to motivate employees to achieve goals.
  • Students will learn how to manage and motivate store staff as the most important resources in managing the stores.
  • Students will understand the role and influence of socialization and effective training on performance.
  • Analyse the key reasons for store management problems and discuss the solutions to them.
  • Learn how to manage and control the fixed and variable costs.
  • Learn how to manage and reduce the inventory loss due to employee theft.

Modules

Unit 1 – Store Management & Employee Recruitment
Module 1 – Introduction to Store Management
Module 2 – Store Management Responsibilities
Module 3 – Recruiting & Selecting Store Employees
Module 4 – Master Class
Module 5 – Unit Summary & Assessment


Unit 2 – Employee Training, Motivation & Performance Management
Module 1 – Socializing & Training New Store Employees
Module 2 – Motivating & Managing Store Employees
Module 3 – Evaluating Store Employees & Providing Feedback
Module 4 – Master Class
Module 5 – Unit Summary & Assessment


Unit 3 – Employee Compensation & Store Cost Management
Module 1 – Compensating & Rewarding Store Employees
Module 2 – Controlling Store Costs
Module 3 – Reducing Inventory Loss
Module 4 – Master Class
Module 5 – Unit Summary & Assessment


Unit 4 – Store Design & Layout
Module 1 – Objectives of Effective Store Design
Module 2 – Store Layout
Module 3 – Master Class
Module 4 – Unit Summary & Assessment


Unit 5 – Space Planning & Merchandise Presentation
Module 1 – Space Planning
Module 2 – Merchandise Presentation Techniques
Module 3 – Store Atmospherics
Module 4 – Master Class
Module 5 – Unit Summary & Assessment




FAQs

1. Who can enroll in this course?
This course is suitable for students, retail professionals, store employees, aspiring retail managers, and individuals interested in building a career in retail operations.

2. Is prior retail experience required?
No. The course covers fundamental store management concepts and is suitable for beginners as well as working professionals.

3. What will I learn in this course?
You will learn store management, employee recruitment and training, performance management, cost control, inventory loss prevention, store layout, space planning, merchandise presentation, and store atmospherics.

4. Does the course include practical or industry-based learning?
Yes. The course includes Master Classes by Mr. N. Raghuraman, along with summaries and quizzes to reinforce learning.

5. What career opportunities can this course support?
The course can help prepare learners for roles such as Store Executive, Store Supervisor, Retail Operations Executive, Assistant Store Manager, and Store Manager.


Self-Learn

This Premium course is included in plans

₹ 3999/- ₹4999

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